Frequently Asked Questions

How do I pay for my order?

Currently we are only accepting Interac e-Transfer payments. A confirmation email will be sent with your completed order with payment instructions. Payment not received 24hrs after your order will result in a canceled order.

Do you offer any membership discounts?

For security reasons we are not offering memberships or repeat customer discounts. Rest assured we offer the best possible prices as we are the actual producers of the products. There is zero shopping history recorded to ensurer you the consumer the most secure shopping experience.

What can I expect when my package arrives?

We use Canada Post Xpresspost for all of our deliveries. We will require a signature to receive the package. This ensures that only you or a trusted adult can receive your discrete package.

How is my order packaged?

Our advanced shipping methods ensure your security and privacy. All orders will be discreetly packaged with no logo or suggestion of the contents inside of the order. The products are packaged in vacuum sealed, smell-proof bags.

Can I edit or cancel my order?

Editing My Order
Customers are unable to edit orders. If you wish to add or change some items on your order, you will need to create a new order and request the old order to be cancelled. Alternatively, your old order will cancel itself after 24 hours (just be sure to include the new order details on your e-transfer when making payment)

Cancelling My Order
Customers are unable to cancel orders. If you wish to cancel your order, you will need request the old order to be cancelled, or alternatively, all unprocessed orders will be automatically cancelled after 24 hours.

Is ordering Marijuana safe?

Marijuana has been mailed in Canada since the 1990’s. Canada Post has been the primary courier since the beginning. To date, we know of no-one who has ever been charged with receiving marijuana in the mail.

That being said, there is still risk on both ends as we are not working with any federal approval. Hence the reasons for our added security measures for all parties involved.

How do I send an Interac e-Transfer?

If you use online banking with a Canadian bank or credit union, then sending an Interac e-Transfer just takes a couple minutes.

Search using your financial institution + Interac e-Transfer and you should easily find instructions on how to send an e-Transfer with your financial institution. For more detailed information on sending an e-Transfer, please contact your bank.

After you have sent the e-Transfer, it could take up to three hours for us to receive an email notification of your payment. The status of your order will be ‘On Hold’ until the payment is received and matched against your order.

Once your order moves into processing, you will receive a confirmation email that your order and payment have been received.

PLEASE NOTE: If the payment is not received within the 24 hour period, your order will be cancelled.

Is there a minimum order amount?

Yes we require a minimum order of $75. Keep in mind that there is free shipping for orders over $100. All orders under $100 will be subject to an additional $20 shipping fee.

My Interac e-Transfer has been sent. Why is my order still on hold?

Our system only moves orders into processing once your Interac e-Transfer has been matched against your order number (included in the notes section of your e-Transfer) and then accepted by our accounts team during regular business hours.

*Please allow up to 4 hours for the Interac e-Transfer to deliver your funds to our payment system.

If your order remains on hold for longer than 12 hours and your e-transfer is still pending, this is because our system has not received your payment.

Why has my e-Transfer not been received?

If your e-Transfer is still pending, or has not been received, this could be due to a number of reasons:

  1. Our system is unable to match your payment to your order when no purchase order (PO) number is included in the notes section of your e-Transfer.
  2. Our system has not received your e-Transfer because you have sent the payment to the incorrect email address.
  3. Our system has not received your e-Transfer because your bank has flagged the transaction as suspicious, and needs to be contacted for confirmation to proceed with the transfer.
  4. Our system is unable to accept the e-Transfer, because you have not included the correct question and answer as stated in the payment instructions.

If your orders' payment can not be accepted due to any of the reasons above you will be notified with an email from the accounts team. If no payment is received after 24 hours, your order will automatically be cancelled and can not be re-opened again, a new order must be made.

What happens to my e-transfer if my order becomes cancelled?

We do not cancel any pending Interac e-transfers received, even after an order is cancelled. This is to avoid the bank holding the sender's money for a month after the e-transfer is cancelled. As such all e-transfers must be cancelled on the senders end to ensure their is no delay in the return of funds to their account.